Episode 3 of MP TV finds Matt at Branch Hill, a one location coffee shop. Matt and the owner, Andrea Anusbigian, discuss customer relationships in depth, including:
👉🏽 Habitual behavior
👉🏽 Loyalty and Commitment
👉🏽 Treating them like Family
👉🏽 Her “WHY”
*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant with today’s events.