In this first episode, Matt interviews Bob Jacoby, the GM and Owner of Quaker Steak & Lube. They discuss several topics, including:
– Third Party Delivery
– Table Touches
– Customer Experience and Building Loyal Relationships
– Bob’s best advice for others in the biz
– And more.
*Please note, this interview was shot before the Coronavirus Outbreak and accompanying major restaurant interruptions, but Bob’s message still resonates due to the topics covered.