In episode 6 of MPTV, Dan Leyva, the Chief Wing Officer of Wings Over, and chicken wing franchise, sits down with Matt to discuss cultivating the perfect culture inside a franchise.

During this episode, we’ll cover:
Becoming a Franchise
👉🏽 How to Serve, not just provide a service
👉🏽 Preparedness
👉🏽 Go-To Experiences
👉🏽 Core Values
👉🏽 Branding and Themes
and more!

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In Episode 5 of MPTV, Matt catches up with local franchisee, Michael Casselman, owner of Rapid Fired Pizza in Florence, KY, to discuss:

👉🏽 Choosing a Franchise
👉🏽 Handling Allergies
👉🏽 Being Known
👉🏽 Negative Reviews
👉🏽 Customer Experience
👉🏽 Customer Retention
And much more!

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On Episode 4 of MPTV, Matt meets with Nabih David, owner of Butterbee’s, a sit-down dine-in restaurant; Tender Towne, a fast-casual chicken tender chain; and Skyline, a fast-casual chili chain, to discuss best practices as a Restaurant Owner versus Business Owner.

In this episode, we dive into why:
👉🏽 Great service and great staff is more important than the type of food served
👉🏽 Setting Staff Standards is important
👉🏽 Location is KEY
👉🏽 The Restaurant Owner Mindset takes precedence over the Business Owner Mindset
👉🏽 Third Party Delivery attracts new customers
👉🏽 Word-of-Mouth grows Catering
👉🏽 And more!

*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant with today’s events.

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Episode 3 of MP TV finds Matt at Branch Hill, a one location coffee shop. Matt and the owner, Andrea Anusbigian, discuss customer relationships in depth, including:

👉🏽 Habitual behavior
👉🏽 Loyalty and Commitment
👉🏽 Treating them like Family
👉🏽 Her “WHY”
And more!

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In Episode 2 of MP TV, Matt interviews Yanni Chalkias, the owner of King Gyros Greek Restaurant, a one location ethnic restaurant in Ohio.

Tune in Tuesday for a deep dive into the following topics:

👉🏽 How to WOW for just $10
👉🏽 Creating an Opportunity with Each Dish
👉🏽 Asking for Business
👉🏽 Direct Mail and Reaching Younger Audiences
👉🏽 Surviving the Recession
👉🏽 And more!

*Please note, this interview was recorded prior to the Coronavirus Outbreak and accompanying major restaurant interruptions, but the topics discussed still resonate with today’s climate.

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In this first episode, Matt interviews Bob Jacoby, the GM and Owner of Quaker Steak & Lube. They discuss several topics, including:
– Third Party Delivery
– Table Touches
– Customer Experience and Building Loyal Relationships
– Bob’s best advice for others in the biz
– And more.

Check out this episode!