Keeping Customers Happy at Hearth and Hill

Keeping Customers Happy at Hearth and Hill

For this week’s MP TV episode, Matt and Brooks Kirchheimer of Hearth and Hill sit down and take a closer look at how he keeps their customers happy. So sit down next your own hearth and settle in to learn more about:

๐Ÿ”ฅ Building trust with your customers
๐Ÿ”ฅ Why you need to be FIRST to call a customer back
๐Ÿ”ฅ Keeping your restaurant top of mind in a tourist town
๐Ÿ”ฅ Why it’s important to focus on the big picture
๐Ÿ”ฅ Taking advantage of local talent
๐Ÿ”ฅ Booking events the RIGHT way

Check out this episode!

The Howe of Digital Marketing

The Howe of Digital Marketing

This week Matt and Ryan Howe, owner of Refresh Digital Marketing, catch up and talk all things marketing. During their conversation they dive into:

๐Ÿ“ฒ How to activate (or reactivate) your database
๐ŸŽฅ Getting uncomfortable in front of the camera
โœ”๏ธ Preemptive list building
๐Ÿ“Š Acquiring customer information
๐Ÿ’ฌ How to talk to your customers
๐Ÿคณ Going live on social

Check out this episode!

A Slice of Success with Pizza Pie Cafe

A Slice of Success with Pizza Pie Cafe

Success is like a pizza, it takes time to cook. Matt and Tyler Tapp, of Pizza Pie Cafe, sat down to chat about the success they’ve seen and how they got there. During their interview they touch on:

๐Ÿ• Inviting customers back to your restaurant
๐Ÿ• The biggest missed opportunity in pizza restaurants
๐Ÿ• Giving marketing time to work
๐Ÿ• The money bag marketing trick
๐Ÿ• Building relationships
๐Ÿ• Going above and beyond for customers
๐Ÿ• And much more!

Check out this episode!

Making The Dough During a Pandemic

Making The Dough During a Pandemic

Any way you slice it, it’s clear that Tacconelli’s has figured out the perfect recipe for surviving this pandemic. Click now to watch Giovanni’s full interview where he talks about:

๐Ÿ• What he does to go in airplane mode
๐Ÿ• 3rd party delivery services
๐Ÿ• Why you’ve got to give a shit
๐Ÿ•Employee retention
๐Ÿ• Making the business a family affair
๐Ÿ• Telling their story
๐Ÿ• And much more!

 

www.mptv.watch

Check out this episode!

Nixing Normal: How to Make Your Restaurant Stand Out

Nixing Normal How to Make Your Restaurant Stand Out

On this week’s episode of MP TV, Matt sits down with Annamarie Chestnut of Annamarie’s in Royersford, Pennsylvania. The pair chat about:

๐Ÿค Being community-minded
๐Ÿฅก Adapting to takeout orders during Covid
โ€ผ๏ธ Standing out
๐Ÿ“ฒ Getting customers’ attention on social media
๐Ÿ‘‰ And much more!

www.MPTV.watch

Check out this episode!

Getting the 411 on Fine Dining with Restaurant 618

Getting the 411 on Fine Dining with Restaurant 618

We’re seeing double ๐Ÿ‘€ this week as Matt sits down with Matt Borowski, owner of 618 restaurant, and talks everything fine dining. On this episode the Matts discuss:

๐Ÿ“ฒ 3rd party delivery apps
๐Ÿค Forming relationships with guests
๐Ÿ“Š The trackability of OpenTable
โญ How they get reviews
๐Ÿ‘ Becoming the “go to guy” for their guests

Check out this episode!

Getting to the Meat of Success as a Franchisee

Getting to the Meat of Success as a Franchisee

Today Matt talks with Nicholas Papanier Sr. of Primo Meats. Together, the pair get to the meat of what it takes to make it as a franchisee. They discuss:

๐Ÿค Customer Relations (this one’s big)

๐Ÿฅช Using Quality Ingredients

๐Ÿ“• Following the Manual

๐Ÿ’ฆ Putting the Sweat Equity In

๐Ÿ“ Location, Location, Location

๐Ÿ“ˆ And Growing From the Ground Up

Check out this episode!

Catering to Your Customers ๐Ÿ’: How to Create a Catering Business ๐ŸŒฎ

Catering to Your Customers ๐Ÿ’ How to Create a Catering Business ๐ŸŒฎ

Matt meets up with Shaheen Kazemi this week, the owner of Simply Grand Cafe & Catering, to talk about the ins, outs and struggles of the catering business. On this episode Shaheen talks about:

๐Ÿ•ณ๏ธ Finding a hole in the market

๐Ÿ”‘ The keys to catering success

๐Ÿค How he books reoccurring catering customers

โš–๏ธ His work life balance

๐ŸŒฎ And refining his food for his customers

Check out this episode!

Building a Business One Waffle at a Time

Building a Business One Waffle at a Time

If you’re waffling anywhere in your business, this one’s for you! Join Matt as he sits down with Jean-Franรงois, the owner of Taste of Belgium, to discuss:

๐Ÿง‡ How he built his business

๐Ÿง‡ Setting limits

๐Ÿง‡ Adapting for your customer base

๐Ÿง‡ Hiring quality employees

๐Ÿง‡ And social media

Check out this episode!

Making Customers Feel Like Family with Mellow Mushroom

Making Customers Feel Like Family with Mellow Mushroom

With restaurants closing left and right during this pandemic, having great customer service has never been more important. This week Matt sits down with Sean Bail from๐Ÿ„ Mellow Mushroom ๐Ÿ„ to learn his approach to customer service and how it sets their restaurant apart from everyone else. This includes:

๐Ÿ•Making customers feel like family

๐Ÿ•Creating a safe and inviting environment

๐Ÿ•Serving customers through multiple channels

๐Ÿ•Creating consistency through systems

๐Ÿ•And more!

Check out this episode!