Darren Denington Spills Secrets From Secret Shoppers


On the road again๐Ÿ, and we picked up none other than Darren Denington! Darren is the founder of Service With Style๐Ÿ˜Ž , a premiere secret shopping company๐Ÿคซ๐Ÿ›๏ธ. Since 1998 Darren has ruled as the king ๐Ÿ‘‘of getting a true guest’s perspective and showing restaurants how that can help them improve their business๐Ÿ‘! In the back of the America’s Best Restaurants van๐Ÿš˜, Matt and Darren delve into the best kept secrets of success.

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Own The Role Of Owner ๐Ÿฅ‡


Join us in cutting โœ‚๏ธthe red ribbon on our brand new studio๐Ÿฅณ , joined by restaurant expert David Scott Petersโญ! David knows how restaurants work, and with a book๐Ÿ“–, podcast๐ŸŽ™๏ธ, and a hefty resume๐Ÿ’ช of speaking engagements and seminars๐Ÿ—ฃ๏ธ, David Scott Peters teaches restaurant operators how to cut costsโœ‚๏ธ and increase profits๐Ÿ“ˆ with his trademark Restaurant Prosperity Formulaโ„ข. Sitting pretty in the podcast studio ๐ŸŽง Matt and David discuss subjects like, strategic thinking, and what it means to be an owner.

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Problem-Solving Your Way to Profit with Josh Kopel


He’s a podcaster ๐ŸŽ™๏ธ, a restaurateur ๐Ÿฝ๏ธ, a tech pioneer ๐Ÿ“ฒ ANDโ€ฆ he’s sharing his insider secrets ๐Ÿคซ with us. He’s none other than Josh Kopel! Throughout his 20-year career, he’s managed venues ranging from the Alligator ๐ŸŠ Bayou Bar to Hollywood nightclubs, bars, ๐Ÿธ and ultra-lounges. In response to the devastation he saw in his own businesses and the industry, Josh created Full Comp ๐ŸŽ™๏ธ with Yelp in 2020. Get your notebooks ๐Ÿ““ ready as Matt and Josh drop some nuggets of wisdom!

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TikTok On The Clock โฐ With Cali BBQ


Come on over to the golden โ˜€๏ธ state as Matt makes his way to Cali BBQ ๐Ÿ– in sunny San Diego, California. Shawn has his hands in digital media ๐Ÿ“ฒ as the host of Digital Hospitality, a weekly business and marketing podcast. So let the sunshine ๐ŸŒž in as Matt and Shawn discuss:

๐Ÿ“ฒ Taking advantage of TikTok
๐Ÿ“ฒ Keeping up with the changing technology
๐Ÿ“ฒ Starting TODAY, not tomorrow
๐Ÿ“ฒ Making sure that you’re not the problem
๐Ÿ“ฒ Utilizing free social media platforms
๐Ÿ“ฒ Not being afraid to post

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Table Talk With Billy Gene


Description: Billie Jean is not my lover ๐ŸŽถ โ€ฆ wait, wrong Billie Jean. ๐Ÿ˜‚ Correction, โžก๏ธโžก๏ธ Billy Gene IS marketing! This week Matt sits down with Billy Gene so they can get to the good stuff. With over 10 years ๐Ÿ˜ฑ of digital marketing under his belt and over 140,000 students in 75 countries, ๐Ÿ“ Billy Gene is a wealth of marketing knowledge. ๐Ÿง  During their sit down the pair take a deep dive into:

๐ŸŽ™๏ธ Billy Gene’s number one tip
๐ŸŽ™๏ธ Switching up your roles
AND MORE!

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Winging It With BW3 Founder Scott Lowery


What pairs perfectly with every game ๐Ÿˆ day party? Wings, ๐Ÿ—๐Ÿ— that’s what! Matt got to catch up with Scott Lowery, one of the founders of the beloved Buffalo Wild Wings restaurants. ๐Ÿคฉ Scott and and his brother turned business partner established BW3’s back in the 1980’s ๐Ÿ“… and have learned so many lessons along the way. Some of those lessons include:

๐Ÿ— When to open your second location
๐Ÿ— How to find investors
๐Ÿ— Finding the right space for your restaurant
๐Ÿ— Coming up with a catchy name

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Taking Time Out For Your Customers


We’re visiting Chapel Hill’s ๐Ÿ“ resident place for a late night bite ๐Ÿ”, Time Out! Matt and owner Eddie Williams take a load off to discuss how Eddie always has his customers in mind. ๐Ÿง  The pair dive into topics like:

โžก๏ธ Always being “on” as a restaurant owner
โžก๏ธ Relating to your customers
โžก๏ธ Understanding you customers’ needs
โžก๏ธ Serving quality food no matter what
โžก๏ธ Being open 24 hours, 7 days a week
โžก๏ธ And of course, selling chicken bones!

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Keeping Things Consistent with Brooks’ ๐Ÿ”


We’re in Charlotte, North Carolina ๐Ÿ“ this week as Matt visits David Brooks, owner of Brooks’. ๐Ÿ” With almost 50 years under their belt, Brooks’ has become a staple in their community. ๐Ÿ‘ช Throughout the years David has established a consistent menu ๐ŸŒญ๐ŸŸ and proved that he and his restaurant are here to stay. During their interview Matt and David dive into:

๐Ÿ” Loving what you do everyday
๐Ÿ” Why they DIDN’T put their logo on their sticker
๐Ÿ” How they became a Charlotte staple

And More!

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Nurturing Nostalgia with Sweet Taters ๐Ÿฅ”


Sweet Taters ๐Ÿฅ” is getting customers hooked on a feeling, a feeling of nostalgia. Through their farm ๐Ÿšœ to table menu and mismatched dishes ๐Ÿฝ๏ธ, Sweet Taters brings back that feeling you used to get at Grandma’s house.๐Ÿก Join Matt and owner Natasha Bolden as they dive into:

๐Ÿฝ๏ธ Their increasing carry out orders
๐Ÿฝ๏ธ Bringing back nostalgia
๐Ÿฝ๏ธ Their changing farm to table menu
๐Ÿฝ๏ธ Pivoting while having patience
๐Ÿฝ๏ธ Switching up seasonal decor
๐Ÿฝ๏ธ Finding the perfect POS system

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