Michael Casselman – Rapid Fired Pizza Florence

Episode-Five

In Episode 5 of MPTV, Matt catches up with local franchisee, Michael Casselman, owner of Rapid Fired Pizza in Florence, KY, to discuss:

👉🏽 Choosing a Franchise
👉🏽 Handling Allergies
👉🏽 Being Known
👉🏽 Negative Reviews
👉🏽 Customer Experience
👉🏽 Customer Retention
And much more!

In this episode, you’ll get a great perspective of not only a restaurant owner, but a franchisee and learn how to create and run a very lucrative, successful business.

*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant to today’s events.

Check out this episode!

Nabih David – David Restaurant Group

Episode-Four

On Episode 4 of MPTV, Matt meets with Nabih David, owner of Butterbee’s, a sit-down dine-in restaurant; Tender Towne, a fast-casual chicken tender chain; and Skyline, a fast-casual chili chain, to discuss best practices as a Restaurant Owner versus Business Owner.

In this episode, we dive into why:
👉🏽 Great service and great staff is more important than the type of food served
👉🏽 Setting Staff Standards is important
👉🏽 Location is KEY
👉🏽 The Restaurant Owner Mindset takes precedence over the Business Owner Mindset
👉🏽 Third Party Delivery attracts new customers
👉🏽 Word-of-Mouth grows Catering
👉🏽 And more!

*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant with today’s events.

Check out this episode!

Andrea Anusbigian – Owner Of Branch Hill Coffee Co.

Episode-Three

Episode 3 of MP TV finds Matt at Branch Hill, a one location coffee shop. Matt and the owner, Andrea Anusbigian, discuss customer relationships in depth, including:

👉🏽 Habitual behavior
👉🏽 Loyalty and Commitment
👉🏽 Treating them like Family
👉🏽 Her “WHY”
And more!

*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant with today’s events.

Check out this episode!

Yanni Chalkias – Owner of King Gyros Greek Restaurant

Episode-Two

In Episode 2 of MP TV, Matt interviews Yanni Chalkias, the owner of King Gyros Greek Restaurant, a one location ethnic restaurant in Ohio.

Tune in Tuesday for a deep dive into the following topics:

👉🏽 How to WOW for just $10
👉🏽 Creating an Opportunity with Each Dish
👉🏽 Asking for Business
👉🏽 Direct Mail and Reaching Younger Audiences
👉🏽 Surviving the Recession
👉🏽 And more!

*Please note, this interview was recorded prior to the Coronavirus Outbreak and accompanying major restaurant interruptions, but the topics discussed still resonate with today’s climate.

Check out this episode!

Bob Jacoby – The KING of Table Touches

Episode-One

In this first episode, Matt interviews Bob Jacoby, the GM and Owner of Quaker Steak & Lube. They discuss several topics, including:
– Third Party Delivery
– Table Touches
– Customer Experience and Building Loyal Relationships
– Bob’s best advice for others in the biz
– And more.

*Please note, this interview was shot before the Coronavirus Outbreak and accompanying major restaurant interruptions, but Bob’s message still resonates due to the topics covered.

Check out this episode!