We’re fired up this week! Ed Newsome sat down with us to discuss several topics, including:
-Micromanaging
-Taking Care of Basics
-Saving Money
-Getting into Restaurants
-and much, much more!
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The spotlight is on Patrick Harder this week. He is a franchise owner of a few different restaurants but this week we’re focusing on his Dickey’s BBQ joint.
Patrick dropped some fire on the following topics:
♨️ Mentorship
♨️ Franchise Experience
♨️ Focusing on Multiple Locations
♨️ Culture
♨️ “Big” Restaurants, Local Owners
🚨 This week, Kyle Newsome, Hot Head Burritos franchisee, sits down with Matt during Episode 8 of MPTV!
Hot topics include:
👉🏽 Being active
👉🏽 Managing staff
👉🏽 Expecting the unexpected
👉🏽 Filling your funnel
👉🏽 Staff retention
– and more!
*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant to today’s events.
In episode 6 of MPTV, Dan Leyva, the Chief Wing Officer of Wings Over, and chicken wing franchise, sits down with Matt to discuss cultivating the perfect culture inside a franchise.
During this episode, we’ll cover:
Becoming a Franchise
👉🏽 How to Serve, not just provide a service
👉🏽 Preparedness
👉🏽 Go-To Experiences
👉🏽 Core Values
👉🏽 Branding and Themes
and more!
*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant to today’s events.
In Episode 5 of MPTV, Matt catches up with local franchisee, Michael Casselman, owner of Rapid Fired Pizza in Florence, KY, to discuss:
👉🏽 Choosing a Franchise
👉🏽 Handling Allergies
👉🏽 Being Known
👉🏽 Negative Reviews
👉🏽 Customer Experience
👉🏽 Customer Retention
And much more!
In this episode, you’ll get a great perspective of not only a restaurant owner, but a franchisee and learn how to create and run a very lucrative, successful business.
*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant to today’s events.
On Episode 4 of MPTV, Matt meets with Nabih David, owner of Butterbee’s, a sit-down dine-in restaurant; Tender Towne, a fast-casual chicken tender chain; and Skyline, a fast-casual chili chain, to discuss best practices as a Restaurant Owner versus Business Owner.
In this episode, we dive into why:
👉🏽 Great service and great staff is more important than the type of food served
👉🏽 Setting Staff Standards is important
👉🏽 Location is KEY
👉🏽 The Restaurant Owner Mindset takes precedence over the Business Owner Mindset
👉🏽 Third Party Delivery attracts new customers
👉🏽 Word-of-Mouth grows Catering
👉🏽 And more!
*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant with today’s events.
Episode 3 of MP TV finds Matt at Branch Hill, a one location coffee shop. Matt and the owner, Andrea Anusbigian, discuss customer relationships in depth, including:
👉🏽 Habitual behavior
👉🏽 Loyalty and Commitment
👉🏽 Treating them like Family
👉🏽 Her “WHY”
And more!
*Please note, this interview was recorded prior to the Covid-19 Outbreak and accompanying major restaurant interruptions, but the topics are still relevant with today’s events.
In Episode 2 of MP TV, Matt interviews Yanni Chalkias, the owner of King Gyros Greek Restaurant, a one location ethnic restaurant in Ohio.
Tune in Tuesday for a deep dive into the following topics:
👉🏽 How to WOW for just $10
👉🏽 Creating an Opportunity with Each Dish
👉🏽 Asking for Business
👉🏽 Direct Mail and Reaching Younger Audiences
👉🏽 Surviving the Recession
👉🏽 And more!
*Please note, this interview was recorded prior to the Coronavirus Outbreak and accompanying major restaurant interruptions, but the topics discussed still resonate with today’s climate.
In this first episode, Matt interviews Bob Jacoby, the GM and Owner of Quaker Steak & Lube. They discuss several topics, including:
– Third Party Delivery
– Table Touches
– Customer Experience and Building Loyal Relationships
– Bob’s best advice for others in the biz
– And more.
*Please note, this interview was shot before the Coronavirus Outbreak and accompanying major restaurant interruptions, but Bob’s message still resonates due to the topics covered.